Reopening newsletter


Dear Patients,
We are pleased to announce we have received the go ahead to reopen for in-person visits. Although we have been seeing some of you virtually, we are happy to now be able to see you in person. We have missed you! To respect physical distancing and to provide more flexibility, we will continue to use our virtual care platform where appropriate. We are opening up the schedule slowly to mitigate risk.
We have been working on policies and protocols that will ensure both the safety of the staff and the patients. These policies and procedures were developed based on guidelines provided by our respective Colleges and Ontario Public Health.
This includes:

(1) Mandatory staff and patient screening
(2) Staggered appointment times
(3) Tap payment options
(4) Hand hygiene upon arrival and departure
(5) Personal protective equipment for staff
(6) Mandatory face masks use for patients
(7) Physical distancing measures
(8) More stringent cleaning and disinfecting protocols

As we have not been open for awhile, many of you may be anxious to get in for an in-person visit. Please call or email us at your earliest convenience to avoid disappointment. Due to the increased volume of calls and emails it may take us a little longer than normal to get back to you. Please be patient and rest assured we will do our best to accommodate everyone.
Thank you for your kindness and understanding during this unprecedented time. We look forward to seeing all of you!
The team at Activecare Physiotherapy